Gigi Pip FAQ
Posted on May 23 2018
Happy Wednesday! In today's blog post, we are breaking down some of our most frequently asked questions. Whether it's hat care, hat styling, returns or exchanges or just plain old hat inquiries. We have created a resource for you to refer to when you just don't know. Check them out:
How do I care for my hat?
Your hat will last a long time if properly cared for. Some best practices include the occasional "soft brush" to remove dust and debris, picking up your hat by the brim and not the crown, and hanging your hat instead of laying it flat.
How do hat sizes work?
Most women hat sizes are created to be one size fits all. In general, this covers medium to large head sizes. Often times, women hats will have an adjustable inner band to help with fitting and smaller head size. Look for the fitting guide in the description of each Gigi Pip hat to better understand how each hat will fit. Read this blog post for more information on hat sizing.
What are the hats made of?
Hats are commonly made from a variety of materials. Wool felt hats are commonly found as they imitate fur felts without the high costs of fur. Hats can also be made from materials such as polyester, fur, and mixed polyester/wool. For a better understanding of what each Gigi Pip hat is made from, see the product description. Read this blog post for more information on how hats are made.
Can wool felt hats get wet?
Do what you can to keep moisture off of your hat. Wet hats often change shape slightly when they dry. For this reason, it is best to hang a hat to dry rather than lay it flat. There are several treatments available for waterproofing your hat.
Can I return or exchange my hat?
We are happy to provide a full refund of the purchase price for items returned within 30 days of purchase (shipping charges are not eligible for refunds). Simply return the item in its original package to the address below and specify whether you would like a refund or store credit. Refunds will be applied to the credit card used for purchase. Items must be in new condition in order to be eligible for a refund. Clearance items and gift cards are not eligible for a refund. Any item that is damaged or not in its original condition may not be eligible for a refund.
Purchases made in the store can only be exchanged.
Do you ship internationally?
We are happy to ship to many countries across the globe. Please take note that import taxes, duties, and related customs fees may be charged once the package arrives at the destination country and is out of the control of Gigi Pip. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.
Please note: Gigi Pip can only guarantee delivery in the US and Canada, all customers purchasing from outside of the US and Canada will be provided proof of shipment and will then be directed to USPS to ensure they receive their delivery. We encourage all customers outside of the US and Canada to become familiar with USPS international shipments policies before placing their order. USPS international shipping info can be found at: https://pe.usps.com/text/imm/welcome.htm.
You can find a list of countries that USPS will ship to here: https://pe.usps.com/text/imm/immctry.htm. USPS does not provide tracking information in all countries they ship to.
What is your best selling hat?
What advice do you have for someone wanting to start a business?
We get asked a lot about advice when starting a new business venture. No question - - - IT IS HARD!! There are so many hours behind the scenes, that at the beginning can feel monotonous, long + overwhelming. But our best advice would be to write down three seemingly impossible goals and work towards them. Surround yourself with people that keep you going, even when you want to quit. YOU GOT THIS! Read this blog post for more information about Ginger's journey to start Gigi Pip.
How do you hang your hats?
We find the best and most practical way to display and hang your Gigi Pip hat collection is with the help of Command hooks. Slap those babies on your wall of choice. Brownie points from your landlord for not putting holes in the wall am I right? If you're really confident about where you want your Gigi Pip hats to call home, a more permanent option for hanging includes a small, simple nail. Easy as pie. Read this blog post for more information on hat hanging.
How do I fix misshapen hats?
There are multiple ways you can steam out the scrunch, the crunch or anything in between including using an industrial steamer, a handheld steamer you can get from Target or Walmart, boiling a pot of water at home or even throwing it in the bathroom to steam while you shower. Read this blog post for more information on reshaping your hat.
Feel free to leave any unanswered questions in the comments! We are always here to help.