*SIZING ISSUES: Most Gigi Pip hats have an adjustable inner band. Before returning a hat due to sizing issues, please make sure to adjust the hat for correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution. Please visit Hat Sizing 101 for more information.
Please initiate your return or exchange HERE within 30 days of delivery
All returns and exchanges must be submitted through the above portal.
Exchanges Our goal is to get you into a hat you are happy and confident in! You can exchange through the above portal for a different hat. Our confidence guarantee allows us to cover all shipping costs associated with the first exchange on each US order within 30 days of delivery. If you don't know exactly what you want at this moment, you can exchange for store credit which will be given to you as a gift card.
Returns We are happy to provide a refund of the purchase price for items returned in brand new, unused and resell-able condition within 30 days of purchase (shipping charges are not eligible for refunds). An $8.00 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method. Items must be in new condition in order to be eligible for a refund. Clearance items and gift cards are not eligible for a refund. Any item that is damaged or not in its original condition may not be eligible for a refund. Embroidered products are not eligible for returns or exchanges.
Please note, Canadian orders are eligible for returns/exchanges but recipient is responsible for all shipping costs. Any other orders outside of the USA are not currently eligible for returns or exchanges.
Please double check the following to ensure you get your full refund:
- Hat is in new, resell-able condition (no makeup, wear marks, etc)
- All original tags are included
- Original packaging is used for the return
- Return is shipped within 30 days of the delivery date
In-Store Return & Exchange Policy
Purchases made in-store are only eligible for exchange. We are happy to exchange the item for another item of equal price if the item is returned in brand new, unused, and resell-able condition within 30 days of purchase.
Holiday Return Policy Any orders purchased after November 1st will be eligible for return or exchange until January 31st to accommodate the holiday season.
Gift Returns can also be initiated at exchanges.gigipip.com.
Gifts If you received the item as a gift, you will receive store credit for the value of your return.
Sales + Promotions Information Sales + promotions are only valid for the dates listed. Promotions + sales prices may not be applied to returns, exchanges, or purchases made outside of the promotional timeline.
Shipping & Delivery
Total shipping time is a combination of processing time + shipping time. Please calculate your approximate delivery by adding the processing time for your order + shipping time for your location. Shipping time does not count the day your order leaves the warehouse. You can select your processing speed at checkout.
Expedited: Processed same or next business day
Standard: Processed in 1-2 business days
Shipping time is1-3 days based on your location.
International Shipping
All orders placed outside of the US and Canada are final and cannot be exchanged.
We are happy to ship to many countries across the globe. Please take note that import taxes, duties and related customs fees may be charged once the package arrives at the destination country and is out of the control of Gigi Pip. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.
You can find a list of countries that USPS will ship to here: https://pe.usps.com/text/imm/immctry.htm USPS does not provide tracking information in all countries they ship to.
Please note: Gigi Pip can only guarantee delivery in the US and Canada, all customers purchasing from outside of the US and Canada will be provided proof of shipment and will then be directed to USPS to ensure they receive their delivery. We encourage all customers outside of the US and Canada to become familiar with USPS international shipments policies before placing their order. USPS international shipping info can be found at: https://pe.usps.com/text/imm/welcome.htm.
Canadian orders may be returned or exchanged, but recipient is responsible for all shipping costs.
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How to Measure Hat Size
Part of getting the right hat is finding the right size and getting the right fit. In this article, we'll discuss four primary questions to ensure you get the right fit.
How are our hat sizes measured?
What is the average hat size for women?
How do I measure my hat size?
How do I adjust my hat size? (Don’t skip this one!)
HOW ARE FEDORA HAT SIZES MEASURED?
Hats are measured by the inside circumference at the bottom of the hat's crown (the sweatband) + most often measured in centimeters. This is the case for all Gigi Pip styles including fedoras, boater hats,gamblers + caps. While hats may be sized according to their measurement, it is fairly common for women to choose hat sizes based on the average women's head size (57 cm) + then adjustingdown to fit if necessary.
WHAT IS THE AVERAGE HAT SIZE FOR WOMEN?
Women's hat sizes are fairly intuitive. The average women's head size measures around 57cm. If you are unsure of your hat size the Gigi Pip small/medium hat would be the best starting point. The small/medium hat size is made to fit 57cm + can be adjusted down to 55cm. If you know you have a slightly larger head go with the 59cm size. As far as Gigi Pip sizing goes this is a medium/large, made to fit a 59cm head size + then can be adjusted down to 57cm. The largest size Gigi Pip offers is a 61 cm, labeled as an XL, like our other sizes the 61 can be sized down to 59 cm. For women who feel they have a slightly smaller head than normal we recommend an XS which begins at 55cm + can be sized down to 53 cm. In select styles we offer kids sizing which begins at 53 cm + can be adjusted to 51 cm.
Gigi Pip hats sizes are as follows:
Kids (51cm to 53cm) XS (53cm to 55cm) S/M (55cm to 57cm) M/L (57cm to 59cm) XL (59cm to 61cm)
In short- the most common hat size is a S/M (57cm). While this is the most common hat size, remember that properly sizing your Gigi Pip hat will ensure the best fit.
What about straw hat sizes?
Our conversion chart also works with our straw hats which run in the same sizes as our felt hats.
What about baseball hat sizes?
All of our women’s baseball capsare one size fits most and have and adjustable strap that allows you to get a perfect fit.
You can use our Gigi Pip Hat Size Chart to find the right size!
HOW DO I MEASURE MY HAT SIZE?
There are two primary methods of measuring your hat size + are based on the style in which you wear your hat. You will need to take both measurements (shown below) + then use the larger of the two measurements to determine your hat size. Once you've received your hat, you can decide how you would like to wear it + adjust your hat size accordingly.
TIP: If you don't have a textile measuring tape, use a string or piece of yarn to measure the distance around your head. After you have marked the yarn around your head, lay it out flat on the ground or table + measure the straightened out piece of yarn with a measuring stick or regular measuring tape.
Method 1: The Traditional Style
This is the traditional style of wearing a hat. The front tip of the hat is low on the forehead, just above your eyebrows, causing the hat to sit nearly level with the ground. To measure your head using the traditional style method, measure the distance around your head from the center of the back of the head to the forehead just above the eyebrow as shown below.
Use a textile measuring tape (or string) to measure the distance around your head crossing through the center part of the back of your head + the forehead just above the eyebrow. The tape should be level with the ground.
Check the measurement of the tape wrapped around your head. Hat sizing is in cm. If you are in-between sizes, we suggest sizing up + adjusting your hat accordingly.
Method 2: The Halo Style
Pictured above is the halo method of wearing a hat. The front of your hat is raised up and the hat sits on the back of your head. To measure your head size using the halo method, measure the distance around your head passing through the back of your head, just above your neck, + the front of your head up on your brow as shown below.
Use a textile measuring tape to measure the distance around your head passing through the back of your head, just above the neck, + the front of your head high on the brow. The tape should be higher in front than in back.
Check the measurement of the tape wrapped around your head. Wearing a hat Halo style is usually a smaller hat size than wearing a hat traditionally. Since there is typically a difference in measurement we recommend using the larger of the two hat sizes. If you are in-between sizes, we suggest sizing up and adjusting down.
Remember, if you still feel unsure on which hat size to go with, we recommend the 57 cm- a small/medium.
HOW DO I ADJUST MY HAT SIZE?
Adjustable Inner Band Instructions
Flip up the sweatband to find the Velcro tab + pull to tighten. Velcro the ribbon back in place to secure your desired fit. The adjustable band can adjust the hat up to 5 cm when necessary! Some helpful tips about our adjustable inner band-
-a little adjustment goes a long way
-at first it may take a couple of adjustments to find just the right fit, once you’ve found it you shouldn’t have to adjust often
-the video at the top of this page shows our adjustable inner band in action
Hat Sizing Tape Instructions
Hat sizing tape is an additional option for tightening the fit of your hat. Place the foam tape on the inside of your hat, behind the sweatband, with the sticky side facing towards the hat wall. Wrap the tape completely around the hat for maximum size decrease or cut tape length in half for a more moderate decrease. Size to fit prior to removing the adhesive cover. Once the fit is correct, remove the adhesive cover, press firmly into place, and wa-lah.
For more questions about hat sizing, please contact Gigi Pip at hello@gigipip.com.
Now that you know what your hat size is, let's find
