*SIZING ISSUES: Most Gigi Pip hats have an adjustable inner band. Before returning a hat due to sizing issues, please make sure to adjust the hat for correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution. Please visit Hat Sizing 101 for more information.
Shipping & Delivery
Orders are typically shipped within 1-2 business days and may take 3-5 business days depending on your location. All packages are shipped using USPS priority mail. A tracking number will be sent to the email that you provided when placing the order.
International Shipping
All orders placed outside of the US and Canada are final and cannot be exchanged.
We are happy to ship to many countries across the globe. Please take note that import taxes, duties and related customs fees may be charged once the package arrives at the destination country and is out of the control of Gigi Pip. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.
Please note: Gigi Pip can only guarantee delivery in the US and Canada, all customers purchasing from outside of the US and Canada will be provided proof of shipment and will then be directed to USPS to ensure they receive their delivery. We encourage all customers outside of the US and Canada to become familiar with USPS international shipments policies before placing their order. USPS international shipping info can be found at: https://pe.usps.com/text/imm/welcome.htm.
You can find a list of countries that USPS will ship to here: https://pe.usps.com/text/imm/immctry.htm. USPS does not provide tracking information in all countries they ship to.
Canadian orders may be returned or exchanged, but recipient is responsible for all shipping costs.
Please reach out with further questions about international shipping.
Returns & Exchanges
To initiate a return or exchange, please email hello@gigipip.com.*
We are happy to provide a full refund of the purchase price for items returned in brand new, unused and resellable condition within 30 days of purchase (shipping charges are not eligible for refunds). Refunds will be applied to the credit card used at purchase. Items must be in new condition in order to be eligible for a refund. Clearance items and gift cards are not eligible for a refund. Any item that is damaged or not in its original condition may not be eligible for a refund. Embroidered products are not eligible for returns or exchanges.
Please note, Canadian orders are elligible for returns/exchanges but recipient is responsible for all shipping costs. Any other orders outside of the USA are not currently eligible for returns or exchanges.
Please double check the following to ensure you get your full refund. Returns that do not comply with the following will be given store credit:
- Hat is in new, resellable condition (no makeup, wear marks, etc)
- All original tags are included
- Original packaging is used for the return
- Return is shipped within 30 days of the delivery date
Return Shipping Labels - Customers are responsible for all return shipping charges unless exchanging the hat for store credit. Return labels can be created upon request. In the case of a return that is not exchanged for store credit, the cost of the return label will be deducted from the refunded amount.
*If you requested a refunds please allow up to 7-10 days for your return to be processed. To receive your refund quicker, please send an email once the return has been shipped, with the tracking number, to hello@gigipip.com.
Return Address Gigi Pip 360 N 700 W Ste A
North Salt Lake City, UT 84054
Approved Return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund. Funds for approved refunds are typically processed within 7-10 days.
In-Store Return & Exchange Policy
Purchases made in-store are only eligible for exchange. We are happy to exchange the item for another item of equal price if the item is returned in brand new, unused, and resellable condition within 30 days of purchase.
Gifts If you received the item as a gift and do not have the original method of payment, you'll receive store credit for the value of your return.
Sales + Promotions Information Sales + promotions are only valid for the dates listed. Promotions + sales prices may not be applied to returns, exchanges, or purchases made outside of the promotional timeline.
HOLIDAY RETURNS & EXCHANGES: The last day to place your orders in time for them to arrive for Christmas is noon December 20, 2019. After this deadline, orders will not be guaranteed to arrive before your holiday celebrations.
Purchases made between November 22 - December 25 will have an extended return + exchange deadline of January 31, 2020. Happy holidays!
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How to Measure Hat Size
Finding your perfect hat starts with finding the perfect fit. Let's answer some common questions to help you find a Gigi Pip that will give you the best look and feel.
How is hat size measured?
How to measure my hat size?
How do I adjust my Gigi Pip hat?
HOW IS HAT SIZE MEASURED?
Hats are measured by the inside circumference at the bottom of the hat's crown (the sweatband) and most often measured in centimeters. While hats may be sized according to their measurement, it is fairly common for women's hats to be sized based on average women's head sizes and then adjusted down to fit.
For example - Since the average women's head size measures 57cm, a small to medium hat would be made to fit 57cm and then can be adjusted down to 55cm. Larger head sizes measure up to 59cm, so a medium to large size hat would be made to fit a 59cm head size and then can be adjusted down to 57cm. Children ages 7 and below are typically 53cm, and those ages 7+ tend to be 55cm. Because of this, Gigi Pip hats sizes are as followed:
Kids (53cm to 55cm) S/M (55cm to 57cm) M/L (57cm to 59cm)
Additional Sizing Chart (based on average women head sizes):
X Small - 54cm (21.25 Inches) Small - 55cm (21.65 Inches) Medium - 57cm (22.44 Inches) Large - 59cm (23.22 Inches) X Large - 60cm (23.62 Inches)
HOW TO MEASURE MY HAT SIZE?
There are two primary methods of measuring your hat size and are based on the style in which you wear your hat. You will need to take both measurements (shown below) and then use the larger of the two measurements to determine your hat size. Once you've received your hat, you can decide on the style you'd like to size your hat to and adjust your hat accordingly.
TIP: If you don't have a textile measuring tape, use a string or piece of yarn to measure the distance around your head. After you have marked the yarn around your head, lay it out flat on the ground or table and measure the straightened out piece of yarn with a measuring stick or regular measuring tape.
Method 1: The Traditional Style
This is the traditional style of wearing a hat. The front tip of the hat is low on the forehead, just above your eye brows, causing the hat to sit nearly level with the ground. To measure your head using the traditional style method, measure the distance around your head from the center of the back of the head to the forehead just above the eyebrow as shown below.
1. Use a textile measuring tape (or string) to measure the distance around your head crossing through the center part of the back of your head and the forehead just above the eyebrow. The tape should be level with the ground.
2. Check the measurement of the tape wrapped around your head. Hat sizing is in cm. If you are in-between sizes, we suggest sizing up and adjusting your hat accordingly.
Method 2: The Halo Style
This is the halo style way of wearing a hat. The front of your hat is raised up and the hat sits on the back of your head. To measure your head size using the halo method, measure the distance around your head passing through the back of your head, just above your neck, and the front of you head up on your brow as shown below.
1. Use a textile measuring tape to measure the distance around your head passing through the back of your head, just above the neck, and the front of your head high on the brow. The tape should be higher in front than in back.
2. Check themeasurement of the tape wrapped around your head. Wearing a hat Halo style is usually a smaller hat size than wearing a hat traditionally however we recommend using the larger of the two hat sizes. If you are in-between sizes, we suggest sizing up and adjusting down.
HOW DO I ADJUST MY HAT SIZE?
All Gigi Pip hats are made to adjust to the perfect fit. Before making any adjustments, check the inner band type and follow the directions below.
1. My hat has draw strings - If your inner band has draw strings located behind the tag on the rear side of the hat, simply pull them tight to adjust your hat size down a size or two. Pull gently to avoid a tare.
2. My hat DOES NOT have draw strings- Many types of inner bands do not allow for a draw strings such as leather, elastic or cotton with a foam lining. Hats without a draw string are adjusted by using Gigi Pip's Hat Sizing Tape (sold separately). Hat sizing tape has long been the preferred method of adjusting hats because it allows you to keep the inner band in its natural form and the foam molds comfortably to the head.
Directions to useHat Sizing Tape: Place the foam tape on the inside of your hat, behind the sweatband, with the sticky side facing towards the hat wall. Wrap the tape completely around the hat for maximum size decrease or cut tape length in half for a more moderate decrease. Size to fit prior to removing the adhesive cover. Once the fit is correct, remove the adhesive cover, press firmly into place, and wa-lah.
For more questions about hat sizing, please contact Gigi Pip at hello@gigipip.com.
