Community Manager

About this Job

Ready to love your job? Our mission at Gigi Pip is to instill confidence in women everywhere + encourage them to embrace the many hats they wear. We're looking to add ambitious, energetic, and passionate team members to our Gigi Pip family + join our mission. 

Overview:

The Community Manager for our Social + Community channels will be responsible for managing all support generated from our inbound social media platforms (including but not limited to Tiktok, Facebook, Instagram, and LinkedIn.) They will provide excellent experience to our customers to ensure their success with Gigi Pip. 

Responsibilities include:

• Respond to all engagement and direct messages within 24 hours on weekdays.
• Respond to all urgent engagement and direct messages within 24 hours on weekends.
• Author thoughtful, individualized comments and messages in the brand voice in response to comments on our pages, on images where we are tagged or where our product is depicted, and on images posted by brands and people we admire.
• Develop and maintain a live document with common questions and responses.
• Maintain excellent relationships with customer support and operations in order to 
• diffuse any escalations.
• Productions of monthly voice of the customer reports to bring insights into feedback from the social media channels

Background:

• Possesses a deep and intuitive understanding of social media, with an emphasis on Instagram.
• Passionate about social media and fashion
• Has a keen visual eye.
• Strong attention to detail and meticulous proofreading.
• Possesses strong interpersonal, written communication, and organization skills.
• Able to work in both strategic and hands-on, detail-oriented capacities.
• Creative and eager to constantly challenge our approach.
• Available to work evenings and weekends as needed.
• Familiarity with social media management and visual curation tools

Job Type: Full-time or Part-time, open to remote

Compensation: Starting at $13.00 /hour 

If interested, please send an email to cat@gigipip.com with the name of the position as the subject and tell us why you'd be a great fit at Gigi Pip. You are welcome to include anything you'd like to share your qualifications for the position you are applying for.