Help Page

Our mission is confidence + we want you to feel beautiful in your hat. If you receive your order + you are not 100% satisfied let us know!
Your first exchange is on us. We promise to help you find the perfect hat.  

 

Where is my order?

Once your order is shipped you will receive a tracking number in your shipping confirmation email. Click the link in your email to check your order’s status or if you have questions about tracking your order email us at orders@gigipip.com.

Can I cancel or make changes to my order once it’s placed?

Our team strives to fulfill orders as soon as they’re placed, so please note that we will do our best to accommodate your request but it’s not always possible. Please email orders@gigipip.com immediately using the Subject: "URGENT SHIPPING CHANGE" and include your order number and shipping change in the body of the email.

 

Why isn't my promo code working? 

There could be a couple of reasons why a promo code isn't working. We recommend making sure there is only one code entered at checkout. Our system doesn't allow promo codes to be combined. Also double check that the code isn't expired. If it still isn't working please email us at hellp@gigipip.com + we'll look into it for you. 

 

What is a pre-order + when will my order ship?

We offer some items for sale before they actually arrive. When you pre-order these items, we’ll ship them out 1–2 business days after they become available at our warehouse.


You can tell if you’re purchasing an item that is a preorder item on both the product page and at checkout. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.


If a pre-order item is included in my order, when will they ship?

Please note if your order contains both in-stock and pre-order items, the order will not be shipped until the pre-order items are ready to ship (estimated ship dates on pre-order items are kept up-to-date on product listings).


If you'd like us to ship your in-stock items separately + are willing to cover the shipping cost, we're happy to do so. Please contact orders@gigipip.com with your request to split your shipment.


Can I get a price adjustment?

We will gladly issue you a Gigi Pip Gift Card for the amount of the price adjustment on merchandise purchased at full price within seven days of the purchase date. Please note that some exclusions may apply such as promotional codes only valid for the dates listed. Feel free to email hello@gigipip.com with any questions.

 

I think my package is lost or stolen?

If you think your package is lost or stolen please contact the carrier provided in your tracking email or your local post office with your tracking details. Customer Service will do everything possible to assist you in recovering your package but please keep in mind Gigi Pip is not responsible for lost or stolen packages.

 

My hat arrived + it's damaged.

We would be more than happy to replace the hat for you. If your hat has been damaged during the shipping process or if you're not 100% satisfied once it arrives, please email us at hello@gigipip.com with pictures of the damages with a brief description. 

 

How do I care for my hat?

Your hat will last a long time if properly cared for. Some best practices include the occasional "soft brush" to remove dust and debris, picking up your hat by the brim and not the crown, and hanging your hat instead of laying it flat. 

 

How do hat sizes work?

Most women hat sizes are created to be one size fits all. In general, this covers medium to large head sizes. Often times, women hats will have an adjustable inner band to help with fitting and smaller head size. Look for the fitting guide in the description of each Gigi Pip hat to better understand how each hat will fit. 

 

What are the hats made of?

Hats are commonly made from a variety of materials. Wool felt hats are commonly found as they imitate fur felts without the high costs of fur. Hats can also be made from materials such as polyester, fur, and mixed polyester / wool. For a better understanding of what each Gigi Pip hat is made from, see the product description.

 

Can wool felt hats get wet?

Do what you can to keep moisture off of your hat. Wet hats often change shape slightly when they dry. For this reason it is best to hang a hat to dry rather then lay it flat. There are several treatments available for water proofing your hat.  

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